Last updated: September 13, 2026
The Luxury Pet Hotel ("KNINES", "we", "us") operates the website www.theluxurypethotel.com. This page explains what information we collect when you use our website, how we use it, and the choices you have.
Information you give us. When you submit our reservation request form or other contact forms, we collect the details you enter, such as your name, phone number, email address, your preferred way for us to contact you, your pet's name, age and weight, your requested drop-off and pick-up dates, and any message you include.
Information collected automatically. Like most websites, we and our service providers automatically receive technical information such as your IP address, browser type, device type, the pages you visit and how you arrived at our site. This is collected through server logs and cookies (see below).
We use the information you submit to respond to your request, contact you to finalize your reservation, provide care for your pet, and communicate with you about your stay. We use technical information to keep the website secure, understand how it is used, and measure the effectiveness of our advertising.
Our website uses Google tags (Google Analytics and Google Ads) to measure website traffic and advertising conversions, for example when a reservation request is submitted. Google may set cookies or use similar technologies for this purpose. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. You can also control cookies through your browser settings.
We do not sell your personal information. We share it only with service providers who help us run our business (for example our email provider and our pet-care management and booking software), with veterinarians or emergency contacts when necessary for the care of your pet, or when required by law.
If you choose "Text" or "Call" as a preferred communication style, we may contact you by SMS or phone about your reservation request and your pet's stay. Message and data rates may apply. You may ask us to stop at any time by replying STOP or by contacting us using the details below.
We keep reservation requests and customer records for as long as needed to provide our services and meet our legal and accounting obligations. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission over the internet is completely secure.
You may ask us to access, correct or delete the personal information we hold about you by contacting us using the details below. Our website is intended for adults; we do not knowingly collect personal information from children under 13.
The Luxury Pet Hotel
16411 Dundee Rd Suite 202, Cypress, TX 77429
Phone: (281) 213-2047
Email: frontdesk@TheLuxuryPetHotel.com
We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.